About the job
TriMark USA is one of the country’s largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.
FULL TIME | REMOTE/HYBRID/IN OFFICE | BENEFITS INCLUDED
(Medical, Dental, Vision, Pet & Legal Insurance)
The Vice President of Chain Services reports to the General Manager, and is located in Denver, CO.
Position Summary
The Vice President of Chain Services is responsible for overseeing project management for TriMark Hockenbergs. The VP will manage the functional leaders of each of these areas to ensure the best customer experience through the successful management of projects. The goal is to implement and oversee processes that foster day-to-day execution levels supporting sales growth, increased profitability, and market share.
Essential Functions & Responsibilities
- Manage operations through consistent application of policies and procedures
- Ensure departmental work is being completed timely, accurately and with high levels of execution and customer service
- Timely assignment of workload
- Timely execution of bid submissions, project negotiations, job kick-off, set-up, ordering and closeout
- Proper communication to customers regarding expectations
- Monitor job costs and ensure best decisions surrounding profitability are being made
- Procedures are followed routinely without exception
- Interactions with customers proactive and with excellent customer service in mind
- Develop team to work effectively with customers, general contractors, engineers, project coordinators, sales staff, executive management, and other support departments. Serves as a key link with the clients and reviews the deliverables prepared by the team before passing onto client
- Work with project managers to ensure they are coordinating the efforts of all parties involved in the project, including engineers, project coordinators, sales staff, executive management, consultants, contractors, sub-contractors, and laborers.
- Demonstrate appreciation for training, execution, head count management, efficiency, and customer service
- Work with designers, estimators, and project managers to reduce errors and increase gross profit
- Evaluate processes and implement changes as necessary to increase efficiency and profitability
- Ensure training and department procedures are up to date
- Implement and inspect quality control measures
- Ensure department meetings and training opportunities are taking place on a regular basis
- Strategize with other company leaders on best practices for growth opportunity
- Research industry and technology trends and implement strategic changes to stay at forefront of advancements
- Develop and maintain expert knowledge of vendor discounts
- Assist with value engineering options to help customers meet project budget goals and demonstrate additional value.
- Work with PPG team to achieve profit growth goals
- Establish relationships with reps, manufacturers, service agencies, installation companies
- Assist in resolving customer and vendor issues timely
- Participate in sales presentations and customer reviews
- Work with managers and supervisors in department to develop their leadership and training abilities
- Act as sounding board for team members as they troubleshoot issues
- Monitor department personnel performance
- Complete timely performance reviews
- Address department personnel issues in a timely fashion
- Review workload and sales forecasts to make recommendations for staffing needs
- Responsible for oversight and participation in interviewing, hiring, and onboarding new employees
- Foster development of employees to allow for career growth
- Perform other duties as assigned
Competencies
- Proven ability to lead a large team and help them solve complex problems
- Excellent communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Able to mentor, train and communicate vision and mission
- Able to articulate and demonstrate execution excellence while maintaining margin and profitability targets
- Able to work independently as well as part of a team
- Excellent organizational skills and attention to detail
- Critical thinking and problem-solving ability
- Strong aptitude for sales with a focus on providing excellent customer service and having a sales-minded attitude
- Excellent presentation and selling skills and ability to talk with customers at all levels of an organization
- Exercise independent judgment for proper decision making
- Foster positive relations and communications with departmental personnel, IT, Purchasing, Installers, Sales, Marketing, and other TriMark Division design/contract management departments
- Strong relationship building skills with customers, general contractors, architects, manufacturers and vendors, and other trades on job sites
- Good business and financial acumen
- High business ethics
- Able to read construction documents
- Advanced working knowledge of general construction, mechanical, electrical, and plumbing
- Proficiency with Microsoft Office
- Desire to grow and learn through constructive feedback and development
Qualifications & Experience
- Bachelor’s Degree
- Minimum 10 years of experience with:
- Project management / Construction industry experience a plus
- Job site and construction
- Sales or sales support
- Managing a team
- 5 years foodservice experience
- Ability to successfully pass a background check
The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc.Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark’s commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com .
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