About the job

Remote – US – Remote – US – United States of America

The Purpose Of The Role Is

  • Provide first line support to the DCS AMS Senior Managing Director, with a focus on strategy,

operations, and business performance.

  • Deputy for the Senior Managing Director and Global COO when required, ensuring the

business operates in line with agreed standards and Governance.

  • Support D, E &I agenda across the Region.
  • Support the DCS AMS Senior Managing Director in delivering key objectives.
  • Provide strategic insight and guidance to the BUD’s and Functional Leaders, with an

overarching responsibility for driving operational excellence, managing risk and supporting

business leaders in driving exceptional client outcomes.

  • Lead central functions with the stewardship and guidance in delivering strategies and

objectives to ensure exceptional outcomes. This includes; QHSE, Procurement, Technical and


  • Grow and cultivate CBRE’s product base, culture and behaviors so the business positively

contributes to the growth and financial performance of GWS and the overall business.

  • Act as senior counsel working collaboratively with other business leaders. Ensure alignment

with the DCS Global COO function ensuring strategic outcomes are achieved.

  • Work with the Executive Leadership to contribute to the broader growth and development of

GWS Local / DCS.

  • Assist in the development of strong leaders with capabilities to own and enable the execution

of the DCS strategy within the business and on accounts.

  • Support the profitable growth of DCS through participation and leadership in new business

pursuits when required.

  • Lead the transition of key strategic projects that effect the Global DCS business.
  • Lead principal projects across the US AMS business. Providing Stewardship, Governance and


  • Collaborate with other service lines, divisional leadership, platform and other functions

departments when an integrated service delivery model is proposed or in operation. Minimize business interruptions and increase overall DCS account performances, through the promotion and utilization of DCS’ best practices and processes that enable operational excellence.

  • Lead the support functions in driving business improvements, innovation, creating simplicity and transparency and where possible ensure good governance is achieved.
  • Being directly responsible for business outcomes for accounts/divisions assigned by the Senior Managing Director AMS or Global COO, DCS.

Business Strategy

  • Work with the DCS AMS Senior Managing Director to define the needs of the business and

customers, embedding these into the business line strategy.

  • Support the Senior Managing Director in creating a business strategy which meets customer needs

and delivers operational excellence and cost efficiencies.

  • Monitor and measure the delivery and effectiveness of the business strategy, spotting challenges

and rectifying risks early-on.

  • Support the Critical Few programs minimizing risk to the business and delivering change swiftly.
  • Support the Projects MMM including and not limited to order book/revenue reviews.
  • Be involved in periodic Divisional Review meetings to keep up to date with the business

opportunities and challenges.

  • Visit key contracts every month to understand opportunities and challenges that are facing the


  • Work closely with divisions to ensure their business plans meet the need of the overall business
  • Measure, monitor and report on adherence to the legal and corporate requirements, take remedial

action where compliance is not evident.

  • Create a culture of quality, innovation, and cross-divisional exceptional quality and innovation.
  • Own assigned business P&L, taking full responsibility for all spend.
  • Attract, develop, and retain employees so the functions have talented specialists who are able to add

maximum value/return on investment to the business following D,E & I Processes.

  • Be constantly visible and accessible to the team and is recognized as the operational business leader

through gravitas and role modelling of company culture and behaviors.

  • Encourages a culture of co-operation and teamwork ensuring that staff are recognized and

rewarded as appropriate through local mechanisms such as the Exceptional Awards.

  • Represents CBRE in a professional and credible manner to customers and the public.
  • Leads and develops high-level customer relationships with both existing and potential customers

through fully understanding their needs and demands where independent support is required .


  • Higher educational qualifications to degree or relevant discipline
  • Significant industry or relevant business leadership experience.
  • Master’s degree or MBA
  • Membership of a Professional Institute

Able to work in a multi-layered matrix organization, prioritizing, delegating and effectively communicating with key stakeholders to achieve goals.Develop strategies and leads business teams through a high-level understanding of data analysis, technology enablers, process flow analysis, industry practices and market conditions.Ability to maintain a high-level strategic view, whilst managing effective day to day delivery.Able to inspire confidence and trust as the business operational lead.Able to deal with individuals at all levels, both internally and externally.High level of networking and relationship building skills.High level of written and verbal communication skillsHigh level of organizational skillsAbility to understand commercial and financial metricsAbility to multitaskLeadershipStrong influencing skills
In depth industry knowledge in one or more of the following: Data Centers, FM, RE, M&E, critical, facilities management, projects and building servicesIndustry knowledge of property management
Significant experience at senior management or executive level in a matrix organization, including responsibility for product, culture, and peopleExperience of operating at Board or Executive levelDealing with a range of people from site staff to Board levelBudgeting and P&L management in a matrix organizationProven sales/business development experience from a related industry
Highly developed interpersonal and communication skillsAn excellent relationship builderAbility to inspire confidenceHigh degree of integrity and sincerityHighly motivatedHighly organized with attention to detailAbility to understand complex situationsResults focusedOperate as a corporate citizenAnalytic and decisive decision maker
Able to travel globally on an ad-hoc basis as customer and business needs demand.Able to work outside core hours to get the job done
Core Competencies
Empowered leadershipStrategic thinking and planningUnderstanding customer needsResponsivenessCompetence to deliverInnovationContinuous improvementReliabilityCommercial excellenceManages self and develops others
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Service line: GWS Segment

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