Heritage Family Credit Union

About the job

Heritage Family Credit Union (HFCU) is an award-winning, full-service, regional credit union located in Southern Vermont. Founded in 1956 by a group of GE employees, this federally chartered, member-owned, financial co- operative has grown to over $730 Million in assets, serving over 50,000 members through its 10-branch network and electronic delivery channels. HFCU’s mission is to provide friendly, convenient, cost effective, high quality financial services for HFCU’s individual and business members. The credit union’s core values of service to members, employees, and communities through integrity, compassion, and education are paramount in delivering the type of member experience that sets this credit union apart from other financial institutions.

Due to the upcoming retirement of the current CEO, Heritage Family Credit Union is in search of a community focused, dynamic, emotionally intelligent and strategic leader to help guide the credit union into their next chapter as the President / Chief Executive Officer. Reporting to the Board of Directors, and liaising through the Chairperson, the CEO has the prime responsibility and accountability for the development and execution of strategies necessary to attain the goals and objectives of the credit union as established by the Board. He/she is responsible for effectively integrating and coordinating the functions of the organization; initiating and maintaining effective contact and liaison with key stakeholders such as regulators, the Association and other applicable organizations; ensuring sound financial management and financial stability; maintaining high levels of member satisfaction while guarding the best interests of the credit union as a whole; and for monitoring and reporting organizational activities and progress.

In collaboration with the Board of Directors and Senior Management team, the President/CEO will develop the organizational vision and strategic plan and ensure senior management translates vision/mission and strategic objectives into an actionable annual business plan with related budget including short-term and long-term objectives and measurables. He/she will ensure the adequacy and soundness of the organization’s financial structure by managing the overall structure of the assets and liabilities of the organization to ensure acceptable financial performance and financial viability with emphasis on enterprise risk management and ongoing profitability. He/she will ensure that the credit union is adequately staffed with competent employees and a management structure necessary to achieve corporate objectives. He/she will ensure compliance issues are managed within the ever-changing regulatory environment.

The President/CEO will lead the continued growth of HFCU’s market share by enhancing the sales & service culture to deepen share of wallet, seek out new sources of income, and attract new and younger members. Tailored staff training programs and performance management approaches tied to sales strategies will be key factors for future success. Growth in the loan portfolio, both retail and commercial, is of key importance as is related product innovation, price competitiveness and delinquency control. Also critical is the continued integration of innovative technologies and delivery systems, and the ongoing review and management of operational cost effectiveness. The successful candidate will have considerable experience in the formulation of strategic initiatives and the execution of operating plans required to ensure HFCU continues to deliver world-class member service and financial performance.

The successful candidate will be a visionary, a team player, with excellent social skills, a strong desire for continuous improvement, and have an understanding of the credit union’s cooperative purpose. They will also possess strong leadership and interpersonal abilities; solid strategic, organizational, analytical, and tactical skills with the ability to coordinate, manage, and direct others effectively; and be active in the community and industry. At least 10 years of progressive management experience in the financial industry, and a bachelor’s degree are required. Master’s degree and/or professional certifications preferred.

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